FAQ – Shipping
Where is my order?
If you have placed an order, but are still awaiting information about shipping, the order is probably still being processed for shipping in our warehouse.
As soon as your order leaves our warehouse, you will receive a tracking notification from Bring (Norway) or DHL (Rest of the world).
I have not received a order confirmation?
Order confirmations should be sent to your email address just a few minutes after you have placed your order.
In some cases, the order confirmation is filtered out and sorted to your spam/trash folder in your mailbox. So please take a quick peek at any Trash/spam filters in your mail.
If you do not receive an order confirmation and do not have an order number. You can contact us at [email protected] and ask us to send you the order confirmation, please leave your name and the email address you used to place your order.
To keep track of your order history, please create a customer account: All orders made when logged in to your account will be saved to your profile for you to find your order confirmations and receipts.
When can I expect my order?
In normal circumstances, we would like to have your order shipped/handed over to Bring/DHL within 24 hours from your order was placed.
Delivery time should then be within 1-3 working days after your order is dispatched from our warehouse, depending on your location.
However, in periods of high demand as in our sales period, shipping and delivery might exceed normal expectations, and we hope you understand.
Where can I find my tracking information?
If your order has left our warehouse, you should have received a tracking notification from Bring (Norway) or DHL (Rest of the world). If you have yet to receive a notification about shipping, the order is probably in the queue to be packed and sent and the tracking information should be provided by the shipping-company shortly.
The tracking link is not updated.
If the tracking-link is not updated, sometimes this shipping and tracking information is delayed from Bring and DHL, and this is in most cases completely normal. But if this takes more than a few days, don’t hesitate to contact customer care.
Do I have to pay customs or taxes?
All orders from Camilla Pihl Fashion Group are shipped DDP (Delivered Duty Paid)*. This means that the cost of customs/tax is included in the shipping price you see during checkout.
You will not receive any additional customs or tax after you’ve placed your order. *This does not apply to orders placed in Switzerland. You will not be charged with EU-VAT during checkout but will have to pay import-taxes to the carrier for the package to be delivered.