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FAQ – Complaints & Defects

 

I have a complaint about a product.

First of all, we are so sorry to hear about this. We need to take a look at the faulty product, so please contact [email protected] regarding the issue, and we will find a way to help you. Please do not return the product without our consent.

– Please mark the subject in the mail with «Faulty/Reklamasjon and your order number.
– Please include pictures of the problem with your product.
– Leave as much information in the description field so we can get a good overview of the situation.

We do not have any standard practices for compensations or handling of accepted claims.
It is important for us to solve claim and defect cases with creative and sustainable solutions which make our customers happy and satisfied, so please let us know if you have any good ideas for us to help you with your faulty product.

 

I have a complaint about a Camilla Pihl product purchased from another Camilla Pihl retailer. 

We do not handle complaints regarding Camilla Pihl products that are not purchased at www.camillapihl.com. please contact the store you bought the item in for assistance.

Different retailers have different policies regarding complaints and faulty products.
So, if a product is purchased from another place than www.camillapihl.com you will have to contact the place of purchase regarding the issue, as we cannot comment on another store/retailer’s policies for complaints or claims.

 

I received a faulty item at the arrival of my order. What now? 

If a product you ordered is damaged upon arrival, we need you to contact us at [email protected] within 7 days after the arrival of this order.
– Please mark the Subject in the mail/form: “Faulty item upon arrival and your order number.
– Please include pictures of the problem with the product and pictures of the “Price tag” still being intact and attached to the product.
– Leave as much information in the description field so we can get a good overview of the situation.

 

I received the wrong item. 

If you received the wrong product, we need you to contact us at [email protected]
– Please mark the Subject in the mail/form: “Wrong item and your order number.
– Please include pictures of the item you received.
– Leave as much information in the description field so we can get a good overview of the situation.

 

 

 

 

 

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