How do I return something?

For Norwegian customers go to this page.

Simply follow these 4 steps in our return procedure:


1. Find your order using your order number and email address.
2. Add Select the items you’re returning and the reasons for return.
3. Select shipping option «Bring».
4. Print your return label.

For international orders please contact customercare@camillapihl.com with your order number, the items you like to return, and the reason for return. We will then send you your DHL shipping label with the right custom clearance documents.

Please note the following:

- All purchases made online on camillapihl.com must be returned back to our warehouse. We will not accept online purchases to be returned in any physical store.

- Please note that If you do not follow our return instructions we cannot guarantee that your return will be received at our warehouse. Only returns received at our warehouse can be refunded.

- When you drop off your package at the post office, we highly recommend you keep the tracking number and proof of postage for further reference.

The email doesn’t match my order, what do I do?

If the error message «the email doesn’t match the order number» comes up, meaning that you might have registered your order on a different email address. Try to type in another email address you might use, maybe a work email or an old email. If this doesn’t work, it might happen that you have spelled your email wrong. Please contact customercare@camillapihl.com and we will assist you.

Can I return products in the Camilla Pihl Store?

Unfortunately, we do not accept returns bought online returned in-store, and you will have to return your item(s) through our return page

Do you offer free return?

We cover your return costs within Norway, our return labels are pre-paid and the return is free, except for items on sale.
We do not offer free returns during the sale period. And a shipping fee of 99,- NOK (Within Norway) will be added to your invoice when refunding the return.

For international returns, the return fee is 25 EURO/250 SEK. This includes shipping and handling, customs, and VAT Fees.

Can I exchange my product for a different size or color?

To exchange your product, simply follow the steps to make a return, and then place a new order of your desired product/size.

Unfortunately, we do not have a smoother system for exchange today, but we are working on this for the future.

Remember to let Klarna know that you are returning something from your order, to stop your invoice from reaching its due date to avoid late fees from Klarna.

You can exchange your items for a different size or color at no extra charge. To get free shipping cost on your exchange simply contact customercare@camillapihl.com with your order number and we will help you.

Please note that for environmental reasons we only offer free exchange once per customer.

Can I return more than one order in the same package?

Unfortunately, we cannot accept separate orders in the same return package because each return slip is linked to a specific order number in our system. Should you merge separate orders into the same return package, we cannot guarantee you a proper refund for the garments you have returned.

What should I do if I don’t have a printer to print out a return label?

If you do not have access to a printer, please contact customercare@camillapihl.com who will happily help you.

How long does a return take to process?

Our return process can take up to 14 days after we have received the return! If you see on the tracking that the package has already reached us, don´t worry! We haven´t forgotten about you and your return will still be processed and refunded within 14 days.

Thanks in advance for your patience ❤

When will I receive my refund?

Klarna will refund your money as soon as we have received and processed your return at our warehouse. This can take up to 14 working days after we have recieved your return. When we have processed your return it takes up to 1-5 working days for the money to appear in your bank account.

Please note that in some cases, for example during holiday or sale seasons, it might take a few more days for your return to be received and processed. If you have not received your refund after 14 working days, please contact our customer care team customercare@camillapihl.com, for assistance.

When will my Klarna Invoice be updated?

We will correct your invoice as soon as we have processed your return, and an updated payment request will be sent from Klarna. This process can take up to 24 hours from your return has been processed to your new invoice being updated.

When choosing payment with an invoice, you are responsible to follow Klarna’s terms and conditions and it is your responsibility to “freeze” your invoice in Klarna if you are returning your product. This will stop your invoice from reaching its due date. If you do not freeze the invoice in Klarna, you run the risk of being charged a “late payment fee” from Klarna.