RETURNS & EXCHANGE (WITHIN NORWAY)
Returning to Camilla Pihl is easy and free. You can return your order within 14 days of receiving the order. Please note that orders returned after 14 days are not valid returns.
We don’t accept returns for unwanted items after the relevant return period above. If you try to make a return, we won’t be able to give you a refund and we may have to send it back to your default delivery address and ask you to cover the delivery costs.
NB! All purchases made online on camillapihl.com must be returned back to our warehouse. We will not accept online purchases to be returned in any physical store.
HOW TO MAKE A RETURN?
Within Norway: To make a return, please register your return here. When you have submitted your return form, you will get a pre-paid return label. Print out this return label and stick the label on the outside of the package.
Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging, and seal still attached. If you are unsure whether we will accept your return; please see the important information section below for a complete list of criteria.
Seal the package properly and stick the return label on the outside of the box/bag.
Deliver your return to your local Posten/Bring office. Remember to ask for your return receipt with the tracking number, or else Camilla Pihl will not be responsible for the return shipment to our warehouse.
In advance of the return, please contact firstname.lastname@example.org. After notifying us, we would ask you to follow these steps:
1– Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging, and seal still attached. If you are unsure whether we will accept your return; please see the important information section underneath for a complete list of criteria.
2– Send us a mail to email@example.com with your return request. Once your return has been approved you will receive a return-shipping label. Once your return has been approved and you have received the return papers you have to do the following:
3– Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely. Print and fill out the return form sent to you by mail and put this along with the product. NB: It is important that you write down your order number, name, e-mail, and reason for the return.
4– Print out the return-shipping label received after contacting us by mail. Place the return-shipping label on the box over the prior delivery information. Remember to ask for your return receipt with the tracking number, or else Camilla Pihl will not be responsible for the return shipment to our warehouse.
5– Contact DHL when this is done and schedule a pick-up suitable for you. This is done by phone at +47 21 00 22 00. They will ask for an identification number regarding Camilla Pihl and this is 921 440 588. The return will be traceable and insured until it has reached our distribution center.
6– If your return is accepted upon arrival at our distribution center, your return will be handled/refunded within 14 days from the time of arrival. Any items that are being returned must be in perfect condition without any visible signs of damage and must have the original label attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match these criteria.
7– NB: Due to hygienic factors swimwear that is tried on/taken out of their original packing will not be accepted as returns
To find out if On-Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.
To exchange your product, simply follow the steps to make a return, and then place a new order of your desired product/size and we will ship this to you while your return/refund is being processed. To get free shipping on your new order simply contact firstname.lastname@example.org and we will help you. Please note that for environmental reasons we only offer free exchange once per customer.
We do not offer free returns during the sales period. And a shipping fee of 99,- NOK (Within Norway) or 19 EURO (International) will be added to your invoice. Our regular online return and exchange policy as described above except for free return applies also during sale periods.
If the item you have received is faulty on arrival or any problems occur with the product, please contact our customer care service on e-mail; email@example.com. Please include your order number, photo, and description of the problem/faulty.
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition, you received them with their original packaging and all tags and labels attached (e.g., shoes must be returned with the original shoe box). Any perfume, make-up, or deodorant stains on the product will mean that we cannot accept the return.
Hygiene and our customers’ safety are super important, so certain items can’t be returned for refunds. Including:
Swimwear, if the hygiene seal is not intact or any labels have been broken.